DRAG
DRAG
All purchases, software licenses, subscriptions, and service engagements made with Digital Kuppam are subject to this Refund Policy. By using our website, purchasing our software products, or engaging our custom development services, you agree to the terms outlined herein.
Digital Kuppam specializes in custom software engineering, website development, SaaS product subscriptions, and managed digital services. Due to the digital and custom nature of our products and services, refunds are evaluated strictly according to the criteria below.
This refund policy applies to all Digital Kuppam proprietary software products and digital platforms, including but not limited to:
For monthly or annual subscription-based SaaS products, fees paid for the active billing cycle are non-refundable once the account has been activated, provisioned, or accessed.
Subscribers may cancel their subscription auto-renewal at any time prior to the next billing date. Upon cancellation, access will remain active through the end of the current paid billing period, and no further recurring charges will occur.
Payments made for one-time professional services — including custom web development, mobile application design, UI/UX design, custom API integrations, system migrations, and IT consulting — are non-refundable once work on the project milestone or statement of work (SOW) has commenced.
Advance deposit payments secure dedicated engineering resources and project scheduling. If a project is cancelled by the client prior to commencement of work, a refund minus administrative and setup costs (up to 15%) may be issued upon written review.
Where free trial periods or live product demonstrations are made available, clients are strongly encouraged to thoroughly test and evaluate software features, system requirements, and capabilities prior to completing a purchase.
Refund requests submitted on the basis of missing feature requirements that were verifiable during the free trial or demo period will not be eligible for a refund.
Refund requests resulting from accidental double payments or duplicate order submissions will be reviewed on a case-by-case basis. Such requests must be formally submitted to our support team within 48 hours of the transaction timestamp.
Upon verification of duplicate charges, a full refund of the duplicate amount will be authorized immediately.
All service or contract cancellation requests must be submitted in writing to info@digitalkuppam.com or through an official support ticket. Oral or unconfirmed cancellation requests will not be processed.
Cancellation of an active project or subscription does not automatically grant a refund for completed milestones or past service periods unless explicitly authorized in writing by Digital Kuppam management.
Refunds are strictly non-applicable for third-party tools, third-party infrastructure, or third-party license expenses procured on behalf of the client. This includes, but is not limited to:
Approved refund requests will be processed by our finance department within 7 to 10 business days from the date of official written approval.
Refunds will be credited exclusively to the original payment method (bank account, credit/debit card, or UPI) used during the initial transaction. Processing delays caused by banking institutions or payment gateways are beyond Digital Kuppam's direct control.
If a client experiences a critical technical defect caused solely by Digital Kuppam's software or system architecture that prevents core functionality, and our engineering team is unable to resolve or provide a viable workaround within a reasonable timeframe (minimum 14 business days), a partial or pro-rata refund may be considered after internal technical review.
Digital Kuppam reserves the right to modify, amend, or update this Refund Policy at any time without prior individual notice. All updates will be published immediately on this page with the revised timestamp. Continued use of our products and services after modifications signifies acceptance of the updated policy.
For any questions, refund requests, or billing inquiries, please reach out to our dedicated finance & support team:
Digital Kuppam — Customer Support
📍 Third Floor, Door No. 26, 1-57/1, Palamaner - Krishnagiri Rd, opposite JPR Circle, Kuppam, AP 517425
📞 Phone: +91 90309 90395
📧 Email: info@digitalkuppam.com / support@digitalkuppam.com