This Privacy Policy ("Policy") explains how Digital Kuppam ("Company", "we", "us", or "our"), located at Santhipuram, Kuppam, Chittoor District, Andhra Pradesh — 517425, India, collects, uses, discloses, stores, and protects personal data when you visit our website (digitalkuppam.com) or use our IT services, custom software, and digital products.

This Policy is formulated in strict compliance with:

• The Digital Personal Data Protection Act, 2023 (DPDPA) — India
• The Information Technology Act, 2000 & IT (Amendment) Act 2008 — India
• The IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules) — India
• The General Data Protection Regulation (GDPR) — European Union (for international visitors)

We collect personal data necessary to deliver custom IT solutions, process transactions, and maintain website security. Categories of data collected include:

A. Information You Provide Directly:

• Full Name, Email Address, Mobile/Phone Number
• Company Name, Designation, Professional Address
• Project Briefs, Custom Requirements, Support Queries, and Form Submissions
• Billing Information (processed securely via PCI-DSS compliant payment gateways)

B. Information Collected Automatically:

• IP Address, Browser Type, Operating System, Device Identifier
• Pages Viewed, Time Spent, Referral Source, Navigation Flow
• Approximate Geographic Location (country/city level via IP)

C. Sensitive Personal Data: We do not actively collect sensitive personal information (such as financial credentials, health data, or biometric data). Where any such data is handled as part of custom client project databases, it is strictly governed by signed NDAs and security protocols.

Under the DPDPA 2023 and applicable privacy frameworks, Digital Kuppam processes personal data only under valid legal grounds:

• Consent: You have granted explicit consent when submitting contact forms, requesting quotes, or opting into communication. Consent may be withdrawn at any time.
• Contract Performance: Processing is required to execute a Statement of Work, deliver software products, or fulfill service obligations.
• Legitimate Interest: Processing is necessary for fraud prevention, system security, website performance enhancement, and business administration.
• Legal Compliance: Processing is required to comply with statutory requirements under Indian tax laws (GST, Income Tax) or judicial orders.

Digital Kuppam utilizes collected personal data for the following legitimate purposes:

• To develop, host, and deliver custom software solutions and SaaS applications.
• To communicate project updates, technical invoices, and support ticket responses.
• To respond to inquiries submitted via website forms or email.
• To improve user experience, site performance, and security features.
• To prevent unauthorized access, cyber threats, and fraudulent activity.

We do NOT sell, rent, or trade your personal data to third parties under any circumstances.

We may share data only with trusted third-party service providers who assist us in operating our business under strict confidentiality agreements:

• Cloud Hosting & Infrastructure Providers (AWS, Hostinger, GCP)
• Payment Gateway Processors (PhonePe, Razorpay, Stripe)
• Transactional Email & SMS/WhatsApp Communication Services
• Government authorities or law enforcement agencies when mandated by valid legal court orders.

Digital Kuppam retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with statutory tax, legal, and accounting obligations.

Client project data and support history are retained during the active contract period and deleted or anonymized upon contract completion or client data erasure requests, subject to legal hold requirements.

Digital Kuppam implements robust technical, organizational, and physical security measures to protect your data against unauthorized access, loss, alteration, or disclosure:

• SSL/TLS encryption for data in transit across all web interfaces.
• Role-based access controls (RBAC) restricting server access to authorized engineering staff.
• Regular security audits, firewall protection, and vulnerability management.
• Encrypted database storage for sensitive environment configurations and tokens.

Our website uses essential and performance cookies to optimize site functionality and analyze user traffic.

• Essential Cookies: Required for basic navigation, security, and session management.
• Analytics Cookies: Help us understand aggregate visitor interaction patterns to improve interface usability.

Visitors can manage cookie preferences directly through their web browser settings.

Under the Digital Personal Data Protection Act, 2023 and applicable privacy regulations, users possess the following rights regarding their personal data:

• Right to Access: Request a summary of personal data processed by Digital Kuppam.
• Right to Correction & Completion: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of personal data when no longer needed for processing.
• Right to Withdraw Consent: Withdraw previously granted consent for marketing or optional processing.
• Grievance Redressal: Submit data privacy complaints directly to our Data Protection / Grievance Officer.

Digital Kuppam's website and IT services are directed toward businesses and adults. We do not knowingly collect or process personal data from children under the age of 18 without verifiable parental/guardian consent.

Digital Kuppam reserves the right to modify or update this Privacy Policy periodically to reflect changes in legal requirements or data processing practices. Any changes will be posted on this page with an updated revision date.

For any questions, data access requests, or privacy grievances, please contact our Data Protection Officer:

Data Protection Officer — Digital Kuppam
📍 Third Floor, Door No. 26, 1-57/1, Palamaner - Krishnagiri Rd, opposite JPR Circle, Kuppam, AP 517425
📞 Phone: +91 90309 90395
📧 Email: info@digitalkuppam.com / support@digitalkuppam.com